What's the difference between dry cleaning and wet washing?
Dry cleaning cleans without water, using a chemical solvent called perchloroethylene (PERC) to remove stains; while the process of wet washing uses water, soaps and detergents. Another dry cleaning alternative is hydrocarbon, which is a little more delicate than PERC.
Rest assured, our cleaning experts follow care label instructions rigorously and always clean in the most appropriate manner.
How will my items be cleaned?
Don’t worry if you’re unsure how your items should be cleaned, we’ll simply abide by the care label. But please note, we can’t check care labels of items placed in a Wash, Tumble Dry and Fold bag.
What's the difference between Bio and non-Bio detergent?
Bio detergents contain enzymes which are much more effective at cleaning stains such as starch and fat found in food and sweat.
Non-bio is better suited for sensitive skin or those with young children.
What chemicals and detergents do you use? Can I make a request?
We typically use over-the-counter fabric softeners. However, because these products are poured straight into our high-tech machinery in bulk, intelligently measuring detergents and softener portions; we, unfortunately, cannot take requests.
This machinery helps us save waste and operate a much more environmentally friendly service.
We are not able to accommodate requests for handwashing items, as this can take additional time in processing and drying.