If you have forgotten your password or if you are unable to log-in through the app, then you can go to the website to reset your password:
You can either enter your postcode or click on the 'Sign in here' link. It will then take you to our 'Order Now' section. You will then see the 'Sign in' link in the top right-hand corner.
You will then see a box pop-up; there you can request a new password:
If you have any difficulties logging in, then please feel free to drop us an email at firstname.lastname@example.org or go to our Live Chat and a member of the team will be able to assist you further.