Your clothes are in safe hands and cases of missing items are quite rare – but we understand it’s a natural point of concern.
In the rare event your item goes missing, we will start an investigation to find out what happened. Please email firstname.lastname@example.org to report the issue, with further details and pictures if available.
Please note that we would require customers to get in contact with us within one week from the delivery date.
We have strict procedures to follow if our customers are missing items. Even though these instances are rare, we are prepared and a full investigation will be carried out.
At the end of the investigation, if we aren't able to locate your items, we’ll reimburse you in accordance with our compensation policy. Please refer to the T&Cs for more details.
However, if there are any missing items from your Wash, Tumble Dry and Fold, we are limited in our search due to the fact that the items are not itemised or tagged. We wash the items by colour (whites and darks). However, if you are able to provide us with some details of the missing item(s), then we can enquire with the facility manager.