Your clothes are in safe hands and cases of missing items are rare – but we understand it’s a natural point of concern.
In the event your item goes missing, we will hold an investigation to find out what happened. Please email firstname.lastname@example.org to report the issue, with further details and pictures if available.
Please note that we would require customers to get in contact with us within one week from the delivery date.
We have strict procedures to follow if our customers are missing items.
At the end of the investigation, if we aren't able to locate your items, we’ll reimburse you in accordance with our compensation policy. Please refer to the T&Cs for more details.
However, if there are any missing items from your Wash, Tumble Dry and Fold we are limited to the investigation that can take place. This is because none of the items are individually checked or tagged. If you send us a detailed description of your missing item we will do our utmost to resolve this for you.